THE COMPANY

PRESTIGE PACIFIC's 15 years of successful New Zealand-wide tour experience is at your service. We have proudly established our reputation as quality touroperators with a proven track record in delivering memorable New Zealand experiences.

For over a decade our travel specialists have crafted and customised quality, best value-for-money tours of New Zealand for independent and group travellers.

We are an independent inbound tour company, conveniently based in Auckland, and owner operated by our two, hands-on directors, Steven Hoon and lzzy Dugan. Between them Steven and lzzy share 38 years experience in the New Zealand tourism and business industry.

PRESTIGE PACIFIC's independent status allows us the freedom to select only the best quality travel products for our customers and to tailor-make holidays to suit our guests' unique and individual needs.

Special requests are our forte, from unique adventures to unusual dietary needs, you only need ask us, and we will work around the clock to deliver it.

OUR TEAM

We are an experienced team of young-at-heart New Zealand travel professionals. You can depend on us for expert advice and dedicated service. Because customer care comes first we listen to what our customers tell us and we set quality standards. Over the years we have built strong relationships with local suppliers of quality tourism products; these vital links to known and trusted suppliers ensure reliable and consistently safe and high standards.

OUR GOAL

The team at PRESTIGE PACIFIC is committed to ensuring that our guests to New Zealand have a safe, enjoyable and memorable stay. We go all-out to deliver the best New Zealand holiday experience.

Our strength lies with the support of our overseas agents and our loyalty will always be to them. We value our high rate of repeat custom and we work hard to keep our customers coming back.

We commit to providing you with a professional and efficient service and conducting our business activities with honesty and transparency.

CUSTOMER CARE

We love our work and believe in looking after each and every guest. We take care of the detail so our guests can enjoy a pleasant and stress-free stay. Every aspect of our planning and service is designed to add to each guest's experience.

PRESTIGE PACIFIC's guests never have to worry about language barriers. Our New Zealand based team members are fluent speakers of many European and Asian languages and are always happy to assist guests in their own language.

We welcome our guests personally. On arrival our guests are met in Auckland and Christchurch with a welcome pack - complete with travel documents, itinerary, vouchers, maps and brochures - ensuring every detail is at hand for a relaxing and stress free stay.

Customers also have the added security and benefit of knowing that in an emergency one of our team is available on call, seven days a week and 24 hours a day. We take ownership of unforseen problems and are always responsive.

Our customers come to us from all over the world: Europe, China, India, and South East Asia, to name a few places. Each year, we look after thousands of tourists who enjoy holidays tailored to their unique needs from our full range of inbound services.

We believe the best way to welcome our guests is by offering our customers exactly what they want - good service and rates, quality standards, safety and security, personal attention and warm New Zealand hospitality.